The River Outfitters Rental(s) and Tour/Lesson Cancellations:
Reservation Policy:
For questions regarding your reservation, please call 1-231-883-1413.
Rental Cancellations:
Cancellations made prior to 72 hours from your reserved date are eligible for a full refund, less a 10% processing/booking fee.
Cancellations made within 72 hours from your reserved date will receive no refunds of any kind, regardless of whether or not the equipment is booked by another party.
Tour/Lesson Cancellations:
Tour/Lesson cancellations made prior to 72 hours from your reserved date are eligible for a full refund, less a 10% processing/booking fee. Under 72 hours tours are nonrefundable and no refund will be given. Tours are held regardless of weather (rain or shine). We have the right to use our discretion and re-direct or cancel a tour in the unlikely event that debris or the detection of a potentially hazardous substance makes any portion of our tour unsafe. We also reserve the right to change your reservation time within one hour of the scheduled reservation time to combine with other groups if your group is too small.
NO SHOWS are charged in full for the rental period (or tour) reserved. Any party that has not arrived by the scheduled time of the rental shall be deemed a NO SHOW.
We reserve the right to cancel your reservation for violations to our policies.
We reserve the right, solely at our discretion, to reschedule and/or cancel your reservation in the event of inclement weather. Reservations canceled do to weather (or any other VALID and APPROVED reason) during the rental period will be given a voucher for credit toward use of same or similar piece of equipment at later date or time, or in the form of a dollar amount to be used on our alternative equipment, and such vouchers will be determined at the sole discretion of The River Outfitters Staff.
Weather Policy:
The River Outfitters will not rent in unsafe weather conditions. The booth staff will assess the weather and should the staff determine that the conditions are unsafe to run the tour/rental the tour/rental may be postponed or canceled. Every effort will be made to reschedule your tour/rental. If we are unable to reschedule your tour/rental, you will have the option of receiving a voucher for the full dollar value of your rental towards a future rental or receiving a 50% refund.
Substitutions:
It is inevitable that reserved equipment will occasionally be unavailable due to unforeseen circumstances at the time of your rental reservation. We reserve the right to offer you substitute equipment of equal or greater value in lieu of the originally reserved equipment at no extra cost to you. If no alternate equipment is available, we will try to reschedule your reservation. If we are unable to reschedule your reservation the The River Outfitters staff process a refund for you.
Reservation and Boarding Information:
Please arrive at your departure point at least 15 minutes prior to the departure time. All trips leave the launch promptly at the specified time.
*Credit Card and ID will be required for all kayak, bike, or SUP rentals.
Rental Policy:
(A) Must be 18 years of age or older to rent any of our equipment.
(B) Must have a valid driver’s license.
For the safety of our guests service may be refused to anyone under the influence of drugs and/or excessive alcohol.
All persons involved with our rentals/activities/tours acknowledge that said rentals/activities/tours are potentially dangerous and agree to hold Paddle TC LLC, all owners, employees and affiliated properties harmless.
Privacy Policy:
“Personal Information” means any information that can be used to identify you, including your name, postal address, telephone and mobile numbers, and email address. We collect personal information about you when you voluntarily provide it to us through our services, such as when you create an account or profile, order or register a product, order literature, enter contests or incentive programs, sign up for newsletters, participate in a survey, or contact customer service.
We will not sell or share any personal information that you have provided to us.
By making an online reservation with The River Outfitters, you expressly acknowledge that: (A) The River Outfitters will send you e-mail(s) with regarding reservation and other related information and (B) The River Outfitters will send you a survey so that you can evaluate your customer experience at The River Outfitters.
Occasionally, we will send out emails to our customers concerning special offers or providing information about new products and services we offer. In every email we send, you are given the option to remove yourself from our mailing list.
The River Outfitters uses Google Display Advertising and Remarketing Tools with Google Analytics. To learn more about Google anonymous data collection please visit Google Adword’s Remarketing Policy. To adjust your internet ad preferences in Google Account Settings, please log in to Google and visit the link to the Ads Preferences Manager.
We reserve the right to make changes to this Privacy Policy. Please check this page regularly. Your continued use of our Services following any changes to the Privacy Policy will be deemed to constitute your acceptance of any published changes.
